Refund Policy – ZaynBox
At ZaynBox, we strive to provide a high-quality service experience. Due to the digital nature of our products, we maintain the following refund policy:
1. General Refund Rules
All sales are final for subscription plans after activation.
Refunds are only considered under the following conditions:
Service is completely non-functional (verified by our team).
Payment was duplicated or charged in error.
Request is made within 24 hours of purchase (before service activation).
2. Non-Refundable Scenarios
No refunds will be issued for:
Buffering or performance issues caused by the user’s internet connection/device.
Failure to cancel auto-renewal before billing cycle.
Violations of our Terms of Service (e.g., account sharing, chargebacks).
3. How to Request a Refund
Email support@assil.zaynbox.com within 24 hours of purchase.
Include:
Transaction ID (from payment receipt).
Reason for refund (with evidence if applicable).
We will respond within 48 hours. Approved refunds are processed in 5–10 business days.
4. Chargebacks & Payment Disputes
Unauthorized chargebacks will result in immediate account termination and a ban from future purchases.
Disputes must be resolved directly with our support team.
5. Subscription Cancellations
You may cancel auto-renewal anytime via your account dashboard.
Cancellations do not trigger refunds for unused subscription time.
Contact Us
For refund inquiries:
Email: support@assil.zaynbox.com
Telegram: @ZaynBoxSupport